Refund Policy
At Sophie’s Boutique, we do everything we can to keep our customers satisfied. However, it may happen that you wish to return a product. Below, we clearly explain our return policy. We are always happy to think along with you. If you are unsure about anything, please contact us first at info@sophies-boutiques.com.
- How We Work
Sophie’s Boutique works with a direct-from-supplier model. To reduce waste and help lower CO₂ emissions, we do not keep large amounts of inventory ourselves. Items that are not held in stock are shipped directly from our supplier, located in China.
This means that return shipments must also be sent to the return address of our supplier in China.
- Return Period and Registration
You can request a return within 14 days after receiving your item by contacting us at info@sophies-boutiques.com.
A return can only be requested after you have physically received the item.
When submitting your return request, always include your order number and a valid reason for the return.
After approval, we will provide you with the return address of our supplier.
- Return Conditions
A valid reason for the return is always required.
Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
Trying on an item is allowed, but wearing it is not.
Discounted or sale items cannot be returned without a valid reason.
Deliberately ordering multiple sizes with the intention of returning one or more items is not allowed.
Certain items are excluded from returns for hygiene reasons, such as underwear, swimwear, and jewelry, unless they are unopened and unused.
- Return Costs and Process
Return costs are fully the responsibility of the customer, including international shipping costs and any customs fees.
The item must be returned to the return address of our supplier in China.
The customer is responsible for shipping the return, covering the costs, and tracking the return shipment.
We always recommend using a shipping method with track and trace. Without proof of shipment, we cannot process a return.
- Customer-Friendly Alternative Solution
Because international returns can be expensive and time-consuming, we are happy to look for a suitable alternative solution together with you, such as a partial refund or discount. This will always be agreed upon by email.
Please always contact us first at info@sophies-boutiques.com before sending anything back.
- Defective, Incorrect, or Damaged Item
If there is an issue with your order, such as the size, fit, or quality, please send us an email within 14 days after receiving the item. Include clear photos and a description of the issue.
Without photos and a description, we cannot process your complaint and there may be no right to a return or refund.
With this information, we will look for a suitable solution as quickly as possible.
- Refunds
A refund can only be issued after the item has been received and approved at the return address in China.
After approval, we will refund the purchase amount within 14 days through the original payment method.
Original shipping costs are not refunded.
- Cancellations
It is not possible to cancel an order once it has been placed and taken into processing.
A refund or chargeback cannot be opened before the item has actually arrived and been received.
If you have a question or issue with your order, please contact us first at info@sophies-boutiques.com instead of immediately starting a chargeback or refund request.
- Liability
We are not responsible for lost packages if the tracking information shows that the item has been delivered to the address provided by the customer.
An incorrectly entered address is the responsibility of the customer.
Address errors must be reported within 24 hours after placing the order by contacting us at info@sophies-boutiques.com.