Privacy Policy


Sophie’s Boutique

Information About the Collection and Use of Personal Data

At Sophie’s Boutique, we care about your privacy and are committed to handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or make a purchase from us.

Personal data means any information that can identify you directly or indirectly.

1. Controller Responsible for Data Processing

The controller responsible for data processing on this website is:

Sophie’s Boutique
Email: info@sophies-boutiques.com

The controller is the party that decides how and for what purpose personal data is processed.

2. Website Security

To protect your information and ensure secure transmission of confidential content, our website uses SSL or TLS encryption. You can recognize a secure connection by the padlock symbol in your browser and by “https://” appearing in the website address.

We do not use automated decision-making or profiling that creates legal consequences or similarly significant effects for our users.

3. Information Collected When You Visit Our Website

If you browse our website for general informational purposes only, certain technical information is automatically transmitted by your browser to our server. This information may include:

  • the pages you visit
  • the date and time of access
  • the volume of data transmitted
  • the website or source from which you arrived
  • the browser type and version
  • the operating system used
  • your IP address, where applicable

This information is processed to maintain the stability, functionality, and security of our website. It is not used to personally identify you unless this is necessary for security reasons or to investigate misuse.

4. Cookies

Our website uses cookies to improve your experience and provide certain website functions. Cookies are small text files that are stored on your device.

Some cookies are only stored during your current session and are automatically deleted when you leave the site or close your browser. Other cookies remain on your device for a longer period and allow your browser to be recognized on future visits.

Cookies may collect technical details such as browser preferences, device type, and approximate location data. Certain cookies are necessary to support important site functions, including shopping cart features and general navigation.

Where cookies involve the processing of personal data, this is done either to support our legitimate interest in maintaining a user-friendly website or, where required by law, on the basis of your consent.

We may also work with third-party providers whose technologies place cookies on your device where applicable. If required, you will be informed and asked for consent before non-essential cookies are used.

You can manage or disable cookies through your browser settings at any time. Please note that some parts of the website may not function properly if cookies are disabled.

When required by law, a cookie banner will appear on your first visit to allow you to accept, reject, or manage non-essential cookies.

5. Contacting Us

If you contact us by email or through a contact form, the information you provide will be used only for the purpose of processing and responding to your inquiry.

The legal basis for this processing is our legitimate interest in handling communication with customers and website visitors. If your message relates to a purchase or another contractual matter, your data may also be processed for the performance of a contract.

We keep your contact data only for as long as necessary to complete your request, unless we are legally required to retain it for a longer period.

6. Customer Accounts and Order Processing

When you create an account or place an order with Sophie’s Boutique, we collect the personal data required to complete your purchase and manage your customer relationship with us.

This may include your name, billing address, shipping address, email address, phone number, and payment-related details necessary to process the order.

You may request the deletion of your customer account at any time by contacting us at info@sophies-boutiques.com. Once your account is deleted or your order has been fully completed, your data will only be kept where necessary to comply with legal, tax, or accounting obligations. After those obligations expire, your data will be deleted securely.

7. Email Marketing

Newsletter Subscription

If you choose to subscribe to our newsletter, we will use your email address to send you updates, offers, and news about Sophie’s Boutique.

Newsletter subscriptions are based on your explicit consent. In some cases, we may use a double opt-in method, which means you may be asked to confirm your subscription through a separate email. This helps ensure that no one else signs up using your email address without your permission.

To document your subscription and protect against misuse, we may store your email address, the date and time of subscription, and your IP address at the time of registration.

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email or by contacting us at info@sophies-boutiques.com. Once you unsubscribe, your data will be removed from our newsletter list unless we are legally allowed or required to continue storing it for another purpose.

Marketing Emails to Existing Customers

If you have already made a purchase from Sophie’s Boutique, we may send you promotional emails about similar products or related offers, where permitted by law.

You may object to receiving these emails at any time. Every marketing email will include an option to unsubscribe, and you may also contact us directly at info@sophies-boutiques.com to opt out.

8. Sharing Data for Orders and Payments

We only share your personal data with third parties where this is necessary to fulfill your order or process your payment.

For example, your shipping details may be shared with delivery providers so your order can be shipped correctly. Your payment details may be shared with payment service providers to complete the transaction.

Payment Providers

We may offer payment methods through external providers such as PayPal, Klarna, SOFORT, Stripe, or other similar services. Where you choose one of these payment options, only the data required to complete the payment will be shared.

Some payment providers may carry out their own fraud prevention checks or credit checks where legally permitted and relevant. These providers act under their own privacy policies and legal obligations.

We recommend reviewing the privacy notices of any payment provider you choose to use.

9. Review Requests

After a purchase, we may contact you once to ask whether you would like to leave a review about your experience with Sophie’s Boutique or the product you received.

Where required by law, this will only happen with your consent. You may withdraw your consent at any time by contacting us at info@sophies-boutiques.com or by following any instructions included in the review request.

10. Social Media Features

Our website may include links or buttons for social media platforms such as Facebook, Instagram, Pinterest, or similar services.

These features may be integrated in a privacy-conscious way so that a direct connection to the respective social media platform is not established automatically when you visit our website. A connection is only made once you actively click on the button or link.

Once you interact with a social media platform, the processing of your data is governed by that platform’s own privacy policy.

11. Analytics and Advertising Tools

To improve our website, understand user behavior, and measure the effectiveness of our advertising, we may use analytics and marketing tools such as Google Analytics, Google Ads, Meta Pixel, or similar technologies.

These tools may use cookies or comparable technologies to collect information such as pages visited, time spent on the website, device information, browser information, and actions taken on the site.

Where required, this data is processed only on the basis of your consent. In other cases, processing may be based on our legitimate interest in analyzing and improving our website and marketing performance.

Where available, IP anonymization or similar privacy settings may be enabled.

You can prevent or limit tracking through your cookie settings, browser settings, or available provider-specific opt-out options.

12. Retargeting and Remarketing

We may use retargeting or remarketing services to show you relevant advertisements after you have visited our website. This may happen across search engines, social media platforms, or other websites.

These services typically use cookies or similar technologies to recognize your browser and display ads based on your previous interaction with our website.

You can manage advertising preferences through your browser settings, cookie banner preferences, or the settings provided by the relevant advertising platforms.

13. Your Rights

Depending on the laws that apply to you, you may have the following rights regarding your personal data:

  • the right to access the personal data we hold about you
  • the right to request correction of inaccurate or incomplete data
  • the right to request deletion of your data
  • the right to request restriction of processing
  • the right to object to certain types of processing
  • the right to receive your data in a portable format
  • the right to withdraw your consent at any time
  • the right to lodge a complaint with a supervisory authority or data protection authority

If you object to the use of your personal data for direct marketing, we will stop using your data for that purpose.

To exercise any of your rights, please contact us at info@sophies-boutiques.com.

14. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including the completion of orders, customer service, compliance with legal obligations, and dispute resolution.

If there are statutory retention requirements under tax, commercial, or other applicable laws, we will store the relevant data for the required period. Once the applicable retention period has ended and the data is no longer needed, it will be securely deleted.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Any updates will be posted on this page with the revised version made available on our website.

We encourage you to review this Privacy Policy regularly so you stay informed about how your personal data is handled.

16. Contact

If you have any questions about this Privacy Policy, the way we handle personal data, or if you would like to exercise your privacy rights, you can contact us at:

Sophie’s Boutique
Email: info@sophies-boutiques.com